Customer Service Representative at Alvatix

About Alvatix:

Alvatix is a specialized tool designed to help people make smart decisions in the world of cryptocurrency trading. We use the power of advanced computer programs, like artificial intelligence and machine learning, to tell you when it's a good time to buy or sell a particular cryptocurrency.

With a roadmap that includes automated trading and establishing a crypto proprietary (prop) firm, we're dedicated to empowering traders of all levels. Crypto prop firms offer traders the opportunity to utilize the firm's capital for trading and partake in profit-sharing arrangements.

Our goal is to convert complex data to clarity, making trading easier and more profitable for everyone. To learn more about how we do this, please visit our website's blog section: www.alvatix.com/blog 

Job Description:

• Position: Customer Service Representative
• Location: Remote
• Hours: Full-time
• Salary: To be discussed
  

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About the Role:

We are seeking a dedicated and proactive Customer Service Representative to join our team at Alvatix. As the Customer Service Representative, you will serve as the first point of contact for our customers (which will be crypto traders), addressing inquiries and solving problems to ensure their experience with Alvatix is seamless and positive. Your understanding of our product, alongside excellent communication skills, will be vital in helping users navigate the world of crypto trading with Alvatix.

Key Responsibilities:

• Respond promptly to customer inquiries via email, or chat.
• Educate customers about Alvatix's tools and services, guiding them through features and functionalities.
• Collaborate closely with the tech and product teams to report bugs, provide feedback, and ensure consistent delivery of service.
• Track and document interactions with customers for future reference and training purposes.
• Stay updated with the latest updates, features, and services provided by Alvatix to offer accurate information to customers.
• Provide feedback on the efficiency of the customer service process to management and propose improvements.
• Attend training sessions to grow knowledge in crypto trading, prop firms, and customer service best practices.

Qualifications:

• A bachelor's degree in Business, Communications, or a related field.
• Minimum of 3 years of experience in a customer service role, preferably within the crypto or fintech industry.
• Strong verbal and written communication skills.
• Ability to remain calm and courteous when handling challenging customer interactions.
• A good understanding of crypto trading concepts and tools.
• Proficient in tech with a talent for comprehending and explaining software features and operations.
• Preferably have basic knowledge about crypto trading and prop firms.

Benefits:

• Competitive salary with performance-based bonuses.
• Opportunity to work with a tech start-up in the dynamic crypto space.
• Collaborative and supportive work environment.
• Continuous learning and growth opportunities in a rapidly evolving industry.
• Flexible working arrangements.

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If you are an excellent communicator with a passion for crypto and a desire to make a significant impact in a start-up environment, apply now and be part of the Alvatix journey!

How to Apply:

Please send your resume and a letter via the email below. In your cover letter, briefly explain your interest in Alvatix and how your experience is relevant to the role. 

Suggestion: Prior to submitting your application, take some time to thoroughly explore our website, delve into our blogs, and engage with our (starting) social media profiles. The more you familiarize yourself with our organization, the stronger your application will be.

Socials: 

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